Bmc Remedy Windows 10

BMC Software, Inc.
Private
IndustryComputer software
FoundedSeptember 1980; 39 years ago
FounderJohn J. Moores
Dan Cloer
Scott Boulette
HeadquartersHouston, Texas, U.S.
Key people
Products
Websitewww.bmc.com

BMC Software, Inc. is an American technology company. BMC produces software and services that assist businesses in moving to digital operations.[1] Its software serves functions including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management.[2] The company identifies its strategy as 'digital enterprise management', and focuses on platforms including mainframe computers, mobile devices, and cloud computing.[1] BMC previously offered primarily on-premises services, but as of 2016 its business model increasingly incorporates Software-as-a-Service ('SaaS').[3]

Offline Documentation - BMC Remedy AR System, BMC Remedy Migrator, BMC Remedy Encryption 8.0.00. This zip file contains an archived version of the online documentation for BMC Remedy AR System 8.0.00. For the latest and most comprehensive content, see the BMC Online Technical Documentation portal for this release. Jul 22, 2015  Remedy for Windows 10 not updating to build 10240 iss33. Win 10 RTM New 22 Jul 2015 #1. I am currently running Windows 10 Build 9926 due to having issues installing Build 10162 using a USB. I had Build 9926 installed before and successfully updated to 10162 however a failed graphics driver install forced me to reinstall and since. Connecting BMC Remedy with POWER BI Submitted by Nikunjryder on ‎ 02:31 PM I am trying to connect power BI via ODBC connection for BMC Remedy application.

  • 1History

History[edit]

Windows

The company was founded in Houston, Texas, by former Shell Oil employees Scott Boulette, John J. Moores, and Dan Cloer, whose surname initials were adopted as the company name BMC Software.[4][5] Moores served as the company's first CEO.[6]

The firm primarily wrote software for IBM mainframe computers, the industry standard at the time. During those years, IBM and BMC were involved in litigation over issues such as 'software tie-in claims.'[7]

In 1987, Moores was succeeded by Richard A. Hosley II as CEO and President. In July 1988, BMC was re-incorporated in Delaware and went public with an initial public offering for BMC stock.[8][9] The first day of trading was August 12, 1988.[10][11] From that time until its privatization, BMC filed quarterly and annual statements with the SEC.[8] Annual stockholder meetings are typically held in Houston during July or August. The stock was originally traded on NASDAQ under the symbol BMCS, then on the New York Stock Exchange with symbol BMC.

1990s[edit]

In 1989, BMC announced plans to lease additional property in Sugar Land[12] and in 1990, Max Watson, Jr. succeeded Hosley as CEO and President. A 20-story headquarters opened in late 1993.[13]

A primary BMC product acquired during the early-mid 1990s was Patrol, a 'data base and systems management product (which) monitors the status of computers, resources, databases and applications on a network,' according to a New York Times report.[14] In 1994, BMC made an alliance with computer maker Digital Equipment Corporation in which BMC would convert its Patrol software to run on all Digital operating system environments. In 1997, BMC bought Datatools, a privately based maker of backup and recovery products based in Sunnyvale, California, for $60 million.[15]

In 1998, BMC bought Boole & Babbage, an automationcomputer software company based in Silicon Valley.[16] Estimates of the price paid varied from $877 million to $1 billion.[17][18][19][20][21] Media reports praised the acquisition, noting that both BMC and Boole & Babbage produce software that helps workers in information systems and network administration monitor problems and optimize performance.[19][21] The acquisition also helped BMC expand its international sales.[21]

Also in 1998, BMC bought Massachusetts-based BGS Systems, whose software also supported systems monitoring and optimization, for an estimated $285 million.[22][23] Local media reports noted that BMC focused on using its acquisitions to add new products, and therefore avoided the need for associated layoffs.[24]

In 1999, BMC acquired the Israeli firm New Dimension Software, with its workload automation software CONTROL-M, for $673 million cash.[23][25][26] New Dimension Software's products included security administration, document management and multi-platform job scheduling applications.[23] In 2000, BMC bought Israeli software maker Optisystems for $70 million.[25][27]

2000s[edit]

During the first years of the new century, BMC spent heavily on research and product development. 'In fiscal 2000, 2001 and 2002, research and development spending, net of capitalized amounts, represented 23%, 29% and 37% of total revenues, respectively,' according to a 10i.K report filed with the SEC in 2002.[25]

In 2001, BMC cooperated with 20 other large companies in an IBM initiative called Project Eliza, described as an effort to 'develop computer networks that can largely manage themselves, recognizing faults and repairing them without human handlers.'[28]

In 2002, BMC made a deal with Dell computer to manage Dell's systems; 'Dell Computer had agreed to manage its systems with BMC's products and resell them', according to an article in the New York Times.[29]

Remedy was acquired by Peregrine Systems in 2001, but in 2002, Peregrine filed for bankruptcy, so BMC bought Remedy from the bankrupt Peregrine.[30] In 2002, Remedy had sales of $250 million, with 800 employees, and 6,000 customers; it is a wholly owned subsidiary of BMC.[30] The purchase had legal complications; at one point, BMC believed seven former employees of Peregrine might use their knowledge of trade secrets to develop competitive products; there were lawsuits and counterclaims involving this matter.[31]

In March 2003, BMC acquires IT Masters for approx. $42 million dollars, their flagship product MasterCell gets renamed to BMC Event Manager (BEM) and replaces BMC PATROL which was their ageing monitoring solution. BMC also made a deal with a large maker of computer data storage systems, EMC Corporation, exchanging rights to BMC's discontinued storage software for access to fifty of BMC's software storage customers.[32] Also in that year, BMC left the market for storage software because of a 'lack of return on its investment amid intense competition from rivals like IBM and Veritas Software.'[32]

In April 2004, BMC bought Marimba, Inc., a maker of configuration storage management software, for $187 million.[33]

In May 2006, BMC acquired Israel-based Identify Software.[34] BMC paid approximately $151 million.[35] 'This acquisition provides solutions that optimize application development organizations through the automation of testing, support and maintenance processes and enables dramatic increases in development outputs,' it said in the 10K report filed with the SEC.[35]

In April 2007, BMC bought privately held start-up Service Management Partners which had a software product that 'helps organizations to visualize and configure software tools.'[36]

In May 2007, BMC bought privately held ProactiveNet, a maker of business service management software which helps 'IT collect systems data, which is then analyzed for potential problems' and can 'automatically alert IT staffs to problems and suggest remedies.'[37]

In July 2007, BMC bought RealOps, a provider of run book automation solutions.[38] The acquisition helped BMC create an 'all-in-one service management solution' that 'integrates diverse multi-vendor technologies' while enhancing 'service availability' yet minimizing interruptions.[38]

In October 2007, BMC bought Emprisa Networks (based in Fairfax, Virginia) 'for its network compliance, change, configuration management and automation product'.[39] Analysts from Gartner Group commented: 'BMC is correctly framing the Emprisa acquisition as a key step in its developing end-to-end IT service automation strategy, which leverages BMC's strength in configuration management databases (CMDBs) and change management.'[39] But analysts commented that BMC still needs: 'integration with other network management disciplines where it has little or no presence' as well as a 'field training plan and more field sales and technical expertise in network management' and 'close cooperation with its reseller partner Entuity.'[39] It paid $22 million.[35]

In April 2008, BMC bought BladeLogic, a data center automation software company, for $854 million.[35][40] In the May 2009 SEC report, it said 'The BladeLogic acquisition expands our offerings for server provisioning, application release management, as well as configuration automation and compliance.'[35]

In June 2008, BMC acquired privately held ITM Software, a Santa Clara, California firm founded in 2001 that makes 'software products and services that advance the business management of Information Technology.'[41][42][43] The integrated approach helps managers see their corporate information networks 'from the perspective of the business' and helps them get a 'comprehensive view' permitting 'greater visibility and control.'[41] An analyst explained: 'Managing the business of IT has been a critical message in BMC Software's Business Service Management strategy since its inception. However, the company lacked critical applications to help senior IT leadership execute on that vision. With its recent acquisition of ITM Software, BMC fills in some critical gaps in its ITRP offering.'[44] Financial details were not disclosed.[45]

In June 2009, BMC received a 'CIO 100 Award' for 'innovative use of an internal cloud computing environment to achieve maximum return on server and storage investments.'[46]

In August 2009, BMC acquired privately held MQSoftware, a 'middleware management' software firm.[47][48]

Windows 10 Free Upgrade

In October 2009, BMC acquired privately held Tideway Systems, a maker of IT discovery software.[49]

In January 2010, BMC acquired Phurnace Software, a software company specializing in configuration, release and deployment of Java applications.[50]

In December 2010, BMC acquired GridApp Systems, a software company specializing in automating database provisioning, patching and administration.[51]

In April 2011, BMC acquired Coradiant, a software company specializing in end-user experience and Web application performance monitoring.[52]

In October 2011, BMC acquired StreamStep, a software company specializing in lightweight planning and coordination tooling for DevOps-related activities.[53]

Bmc Remedy Windows 10 Free

In January 2012, BMC acquired Numara Software, a software company specializing in IT service and asset management software.[54]

Acquisition and privatization by private equity firms[edit]

BMC decided to leave the NASDAQ and end its time as a public company, sell significant portions of stock and go private. In May 2013, the IT services and cloud computing company announced that it was in the process of being acquired by a group of major private equity investment groups for $6.9 billion.[55] The process was completed in September.[56]

Bmc Remedy Windows 10 1

On October 2, 2018 announced the completion of the acquisition of BMC by KKR, a leading global investment firm. The company was acquired from a private investor group led by Bain Capital Private Equity and Golden Gate Capital together with GIC, Insight Venture Partners, and Elliott Management.[57]

KKR also owns Cherwell Software, a competitive software to BMC Software’s Remedy suite of tools. BMC Software in January 2018, had filed a patent infringement against Cherwell, prior to KKR’s interest in BMC Software. Subsequently, the lawsuit has disappeared.[58]

Location[edit]

'Building Four' on the Houston campus
Bmc Remedy Windows 10

BMC is a multinational firm operating in North America, Australia, Europe, and Asia and has multiple offices located around the world.[59] The company's international headquarters is located at 2103 City West Boulevard, Houston, Texas, United States.[7] In June 2006, Thomas Properties Group Inc., through its joint venture with the California State Teachers' Retirement System, agreed to buy BMC Software Inc.'s Houston campus for $295 million.[60]

Products and services[edit]

BMC Software began as a mainframe-only software vendor, but since the middle 1990s has been developing software to monitor, manage and automate both distributed and mainframe systems. BMC is divided into two main business units:[35]

  • A Mainframe Management segment[7][61] focusing on reliability of 'business critical data' and includes the BSM subgroup, 'Service Optimization.'[61]
  • An Enterprise Service Management segment[7] which focuses on servers and networks, and includes the BSM subgroups, 'Service Support,' 'Service Automation,' and 'Service Resource Planning.'[61][62]

In August 2009, BMC had over 450 software applications to primarily manage mainframes and distributed systems, as well as virtual and cloud computing IT environments.[59] Generally, the software is used to help information technology managers, typically in large enterprises or agencies, manage operations, make IT more efficient, remediate issues, increase compliance and lower IT costs.

For example, BMC's BSM platform improves efficiency for government agencies such as New York City's Department of Information Technology and Telecommunications. A June 2009 press release issued by the City of New York[63] credits the implementation of BMC's IT Service Management (ITSM) software and integration of automated monitoring tools 'has produced dramatic improvements in interagency communication and streamlined City services with considerable cost avoidance.'

In October 2009, BMC announced an initiative called Dynamic Business Service Management[64] to improve IT's proactive approach to data center management. All major product offerings, BMC BladeLogic Server Automation, BMC ProactiveNet Performance Management, BMC Atrium CMDB and BMC IT Service Management were updated as part of this initiative.[65] BMC Atrium CMDB's integration came out as one of the key strengths to be top on Gartner's Magic Quadrant for IT Service Support Management Tools.[66] This integration enables IT service visualization to show upstream and downstream impacts. This aids in faster issue recognition and resolution.

Directors and staff[edit]

The company was founded by John J. Moores in 1980; Moores was a 'former Shell Oil computer specialist ... whose software made Shell's computers more efficient.'[13]

Richard A. Hosley II was president and chief executive officer of BMC Software, Inc. from October 1987 until April 1990. Prior to being president, Hosley was BMC's first salesman. Later, as vice-president of sales and marketing, he was responsible for designing and implementing the highly innovative and cost effective telemarketing process and the commission scheme for salesmen and product authors for which BMC was known. Shortly after becoming president, Hosley took the company public in 1988. In Hosley's ten years as salesman, VP of sales and marketing and CEO at BMC, sales grew from under one million dollars to more than $100 million and employees from two (Hosley and Moores) to over 500 people. Hosley was succeeded by Max Watson, Jr. in April 1990.[67]

Max Watson Jr. was chairman and chief executive officer of BMC Software from April 1990 to January 2001.[68] At one point, he was listed as one of Houston's highest paid executives; in 2000, his salary and bonus was $1.2 million.[69] In 2001, BMC had a policy of only awarding stock options once every three years.[69] But one report described Watson as earning nearly '$37 million for running the Houston company during its period of turmoil.'[70] In 2001, BMC appointed the company director, Garland Cupp, to the post of chairman, succeeding Max Watson, who quit the post in January 2001.[71] 'Mr. Cupp has been a director since 1989 and was chief information officer at American Express Co.'s travel-related services unit.' according to BMC.[71]

Watson was succeeded by BMC's former senior vice president of product management and development, Robert Beauchamp (pron. 'Bee-chum'). During his tenure as BMC's chairman and CEO, Beauchamp oversaw business changes including the move of BMC's stock to the New York Stock Exchange, the reorganization of BMC into two primary business units, and the introduction of Business Service Management.[10] In October 2009, BMC returned to NASDAQ‘s electronic trading platform, remaining under the ticker symbol, BMC. Beauchamp's total compensation for 2009 is $10,902,868.[72] Beauchamp has been at BMC since 1988; in August 2009, he was 49 years old.[72]

In 2009, other executives include the president of the Mainframe Service Management unit—Bill Miller; and the chief financial officer—Stephen Solcher.[73]

BMC had 6,100 employees in March 2010.[74] BMC was a member of the S&P 500[59] and was listed as being a member of Fortune's '400 Best Big Companies' in 2009.[75]

As of December 2016, Peter Leav succeeded Bob Beauchamp as president and chief executive officer; Beauchamp remains chairman of the board of directors.[76][77]

In April 2019, Bob Beauchamp has resumed his role as CEO.[78]

Partnerships[edit]

As the computer industry moves in the direction of cloud computing, BMC is working with firms like Cisco and VMware to build a so-called Unified Computing System described as a 'private cloud in a box'; the Economist Magazine elaborated: 'instead of having to wire up servers, storage devices and networking gear, companies can build and reconfigure virtual computer systems with a few mouse clicks,' reported the Economist in March 2009.[40][79] Business analyst Richard Sherman said the alliance 'raises BMC's profile in the server automation industry' and would raise future revenues.[40] According to the article, BMC's earlier acquisition of BladeLogic in 2008 was key to the formation of the alliance with Cisco.[40] In June 2009, BMC received a 'CIO 100 award' for 'innovative use of an internal cloud computing environment to achieve maximum return on server and storage investments.'[46]

In July 2009, BMC and Amazon Web Services announced IT organizations will be able to extend their internal data centers to the Amazon Elastic Compute Cloud (Amazon ec2) through BMC's BSM platform.

In November 2009, BMC announced Service Desk Express (BMC Remedyforce) will be sold, marketed and available via Salesforce.com. 'By delivering service desk technology via the cloud, you can abstract all the complexity of the infrastructure that rely on IT services delivery and follow best practices,' said BMC chairman and CEO, Bob Beauchamp.[80]

Assets circa 2002[edit]

In 2002, it was reported in an SEC form 10K that BMC owned real estate property in four office buildings totaling 1,515,000 square feet (140,700 m2) in Houston, Texas; sales and development offices around the world at that time were leased.[25]

See also[edit]

References[edit]

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External links[edit]

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